FAQs

Welcome to the Seametta FAQ page. We built this page to answer the questions we hear most from everyday US footwear buyers — the same questions we would want answered before spending our own money on a pair of canvas shoes, running shoes, or sneakers. Every answer below reflects how Seametta LLC actually operates at seametta.com. If you do not find what you need here, our support team is one email away at [email protected].

Ordering & Payment

How do I place an order?

Ordering takes three plain steps. First, choose your style — canvas shoes, running shoes, or sneakers — and confirm your size using the size chart on the product page. Second, click Add to Cart. Third, proceed to Checkout, enter your US shipping details, and pay. All prices are listed in USD, and our one-page checkout is designed to be quick on mobile.

What payment methods do you accept?

We accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout. For full details, see our Payment Methods page.

How secure is my personal and payment information?

Your payment details are processed through trusted, PCI-compliant gateways (Stripe and PayPal). Seametta does not store your full card number on our servers. For how we handle personal data, please read our Privacy Policy.

I did not receive an order confirmation email. What should I do?

An order confirmation with your order number is sent automatically after checkout. If it is not in your inbox, check your Spam or Junk folder first. If it still has not arrived, email [email protected] with the subject line “Order Confirmation Request” and we will verify and correct your email address.

Shipping & Tracking

How much does shipping cost?

Shipping is free on all orders — $0.00 standard shipping on every US order. There are no minimums and no surprise fees at checkout.

How long will my order take to arrive?

We ask for 2–3 business days of handling time (Monday–Friday, excluding US federal holidays) to pack and dispatch your footwear. Delivery then takes 6–9 business days, for a total estimated arrival of 8–12 business days from the day you place your order. Full details are on our Shipping Policy page.

Where do you ship from, and do you ship outside the US?

Seametta LLC is headquartered at 1001 S. Main St., Ste 600, Kalispell, MT 59901 US and operates online at seametta.com. We currently serve the United States market. If you have a question about a specific destination, contact [email protected] before ordering.

My tracking number is not working yet. Is something wrong?

No need to worry. After you receive your tracking email, carriers typically need 24–48 hours to post the first scan. If tracking still shows no movement after 48 hours, email [email protected] with your order number.

My order is past the estimated delivery date. What now?

Weather or carrier delays can add a few days. Please check around your property and with neighbors first. If your package has not arrived 3 days after the estimated delivery date, contact [email protected] with the subject line “Delayed Delivery” and we will investigate with the carrier.

Changes, Cancellations & Returns

Can I change or cancel my order?

Yes — within 12 hours of placing your order, or before it enters our 2–3 business day handling and packing queue. Email [email protected] with the subject line “Order Change Request” or “Order Cancellation” and your order number. Once packing has begun, cancellation may no longer be possible. See Order Changes and Cancellations for details.

What is your return policy?

We accept returns within 30 days of the delivery date. Footwear must be unworn, in its original condition, and in the original packaging. Refunds are processed within 3 days after we inspect the returned item. Please read our Refund and Returns Policy for full conditions. Important: before mailing any footwear back, email [email protected] with the subject line “Return Request” to receive an RMA number and verified return warehouse instructions. Do not ship returns to our registered office address.

Product, Sizing & Support

How do I find my correct size?

Every product page includes a size chart. Measure your foot in the evening, compare against the chart, and size up if you are between sizes or plan to wear thicker socks. Our About Us page explains our fit philosophy.

What is the Stitch-to-Sole Spec Tag?

Every Seametta pair carries a Stitch-to-Sole Spec Tag listing canvas weight, stitch density, heel-to-toe drop, and outsole grip rating — so you know exactly what you are putting on your feet. Learn more on our Sustainability page.

How do I contact customer support?

Email [email protected] or call +1 406 426 7579. Our hours are Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). For accessibility, privacy, DMCA, or review requests, email [email protected] with a clear subject line such as “Accessibility Request” or “Privacy Request.” You can also visit our Contact Us page.

Related Policies

Still have a question? Email [email protected] — plain answers, no hype.