We are always here for you. Whether you have a question about sizing a pair of canvas shoes, need help tracking a running shoe order, or want to know which sneaker fits your daily miles, the Seametta LLC support team is ready to help. We are a small, plain-spoken team, and we read every message that comes in.
Our response promise: We usually answer your question within 24 hours during business days. Messages sent on weekends or US federal holidays are answered on the next business day. If you have already emailed us, please give us that window before sending a follow-up — duplicate messages can slow things down for everyone.
Send Us a Message
Use the contact form below to reach us without opening your email app. Please include your order number whenever your question relates to an existing order — it helps our team look up your canvas shoes, running shoes, or sneakers quickly and answer you faster.
- Full Name (required)
- Email Address (required — please double-check for typos so our reply reaches you)
- Order Number (required for order-related questions; found in your order confirmation email)
- Message (required — tell us the product, size, and issue in as much detail as you can)
For questions about sizing, fit, or the Stitch-to-Sole Spec Tag on a specific pair, mention the product name and the size you normally wear. That context helps us give you a useful answer the first time.
Direct Contact Information
| Contact Method | Details |
|---|---|
| Email Support | [email protected] |
| Phone | +1 406 426 7579 |
| Website | seametta.com |
Please use [email protected] for all written requests, including order changes, returns, refunds, privacy requests, DMCA notices, accessibility feedback, and review questions. To help us route your message correctly, use a clear subject line:
- Privacy request — subject line: “Privacy Request”
- DMCA notice — subject line: “DMCA Notice”
- Accessibility feedback — subject line: “Accessibility Feedback”
- Review or product feedback — subject line: “Review Request”
- Order change or cancellation — subject line: “Order Change – [Your Order Number]”
- Return request — subject line: “Return Request – [Your Order Number]”
Customer Support Hours
Our support team is available Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). We are closed on weekends and US federal holidays. Because we operate on Central Time, customers in Mountain, Pacific, and Eastern time zones should adjust accordingly when expecting a reply or a callback.
Order Changes and Cancellations
You can change or cancel an order within 12 hours of placing it, or before it enters our 2–3 business day handling and packing queue. To request a change or cancellation, email [email protected] with the subject line “Order Change – [Your Order Number]”. Once an order has shipped, it can no longer be changed, but you may still use our 30-day return window. Full details are on our Order Changes and Cancellations page.
Shipping, Delivery, and Returns
We offer free shipping on all orders within the United States. Handling takes 2–3 business days (Monday–Friday, excluding US federal holidays), and delivery takes 6–9 business days, for a total estimated arrival of 8–12 business days from order placement. If a pair is not right, we offer 30 days returns from the delivery date and 3 days refund processing after the returned item is inspected. See our Shipping Policy and Refund and Returns Policy for full details.
Important return note: Before mailing any footwear back, please email [email protected] to request an RMA return label and verified return warehouse instructions. Do not ship shoes to our registered office address. We will confirm the correct return destination and process once your request is approved.
Business Identity and Registered Address
seametta.com is owned and operated by Seametta LLC, registered in the United States. We are an online-only footwear store. Seametta LLC is headquartered and registered at 1001 S. Main St., Ste 600 Kalispell, MT 59901 US. This is our business and registered address; it is not a retail showroom open to walk-in shoppers. All orders are placed online at seametta.com, and all customer service is handled by email and phone as listed above.
We design and sell canvas shoes, running shoes, and sneakers for people who walk real miles. Every pair carries our Stitch-to-Sole Spec Tag, listing canvas weight, stitch density, heel-to-toe drop, and outsole grip rating, so you know exactly what you are putting on your feet. Learn more about us.
Follow Us
We share fit tips, care guides, and honest product details on social media. Follow along and message us there if that is easier for you — though for order-specific issues, email remains the fastest and most reliable way to reach our support team.
- TikTok
Helpful Pages
- FAQs — quick answers on sizing, shipping, and returns
- Payment Methods — Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout (all prices in USD)
- Privacy Policy
- Cookies Policy
- Terms and Conditions
- Accessibility Statement
- Review Policy
- Community Standards
- Sustainability
- Do Not Sell My Personal Information
Please note: Seametta LLC is the only operator of seametta.com. If you encounter another website using our name or product photos, it is not affiliated with us. When in doubt, contact [email protected] to verify before you buy.
Send Us a Direct Message
Have a question about sizing, an existing order, or a return? Fill out the form below or email us directly at [email protected]. We respond within 1 business day.