Effective date: This Shipping Policy & Tax applies to all orders placed on seametta.com, operated by Seametta LLC, registered at 1001 S. Main St., Ste 600, Kalispell, MT 59901 US. Seametta LLC is an online footwear retailer. We do not operate a walk-in retail showroom at our registered address, and all orders are placed and fulfilled online through seametta.com.
We sell physical footwear only: canvas shoes, running shoes, and sneakers, shipped within the United States. This page explains our handling time, delivery time, shipping cost, tracking, sales tax, and what happens if something goes wrong in transit. We keep these numbers plain and exact so you know what to expect before you check out.
1. Order Processing Time (Order in Queue)
Order processing (also called handling time) is the period between your successful checkout and the moment your footwear leaves our fulfillment partner’s warehouse.
- Handling time: 2–3 business days (Monday–Friday, excluding US federal holidays).
- Cut-off time: Orders placed after 5:00 PM Central Time (CT) on a business day, or on a weekend or federal holiday, begin processing on the next business day.
- No weekend or holiday processing: We do not pack or ship orders on Saturdays, Sundays, or US federal holidays.
- Order changes and cancellations: You may request a change or cancellation within 12 hours of placing your order, or before it enters the 2–3 business day handling and packing queue, by emailing [email protected]. See Order Changes and Cancellations for full details.
2. Shipping Times and Costs
Shipping is free for all orders — $0.00 standard shipping on every US order, with no minimum purchase. The table below shows our exact published windows.
| Destination | Shipping Method | Shipping Cost | Delivery Time | Total Estimated Arrival |
|---|---|---|---|---|
| Contiguous United States (48 states) | Standard Shipping | $0.00 (Free) | 6–9 business days | 8–12 business days from order placement |
| Alaska, Hawaii, Puerto Rico | Standard Shipping | $0.00 (Free) | 6–9 business days, plus carrier transit to non-contiguous destinations | 8–12 business days from order placement (allow additional time for remote areas) |
Total estimated arrival is calculated as handling time (2–3 business days) plus delivery time (6–9 business days). Delivery times are estimates provided by our carriers and are not guaranteed dates. We do not currently offer expedited shipping or international shipping outside the United States.
3. P.O. Box and Military Addresses (APO/FPO/DPO)
We support delivery to valid US P.O. Box addresses and to APO/FPO/DPO military addresses where the carrier accepts footwear parcels. Delivery to these addresses may take longer than our standard 6–9 business day window, and expedited service is not available for P.O. Box or military addresses. Please enter your full and correct address at checkout, including the box number or unit designation.
4. Shipping to Multiple Addresses
We do not support shipping a single order to multiple addresses. If you would like footwear delivered to more than one location, please place a separate order for each address.
5. Order Tracking
When your order leaves the warehouse, we email a shipping confirmation with your tracking number to the address you provided at checkout. Carrier tracking systems (such as USPS, UPS, or FedEx) typically take 24–48 hours to display the first scan after pickup. If your tracking has not updated within 48 hours of your shipping confirmation, contact [email protected] and we will investigate with the carrier.
6. Taxes, Duties, and Handling Fees
- Sales tax: Applicable state and local sales tax is calculated automatically at checkout based on your delivery address (destination-based sourcing) and added to your order total. The exact tax amount is shown before you pay.
- Customs and import duties: We ship within the United States only, so no import duties or customs fees apply to US orders. If international shipping is ever introduced, the buyer would be the importer of record and responsible for any duties, VAT, or customs fees imposed by the destination country.
- Handling fees: We charge no hidden handling fees. The only amounts added to your product total are the shipping cost shown above ($0.00) and the sales tax displayed at checkout.
- Currency: All prices are listed in US dollars (USD). We accept Visa, Mastercard, American Express, Discover, PayPal, and Stripe secure checkout. See Payment Methods.
7. Delivery Issues and How We Help
Incorrect or incomplete address
You are responsible for providing a complete and accurate shipping address. If you notice an error, email [email protected] immediately — ideally within 12–24 hours of ordering — and we will attempt to correct it before the order ships. Once a parcel has shipped, address changes may not be possible.
Lost or undelivered packages
If tracking shows “delivered” but you have not received your footwear, please first check around your home, ask neighbors, and contact your local carrier office. If the parcel still cannot be located, email [email protected] with your order number and we will open a carrier investigation.
Force majeure
Seametta LLC is not responsible for delays caused by events beyond our reasonable control, including severe weather, snowstorms, natural disasters, carrier strikes, or other force majeure events. We will keep you informed and work with the carrier to resolve the delay.
8. Returns and Refunds
If your footwear is not right, we offer 30 days returns from the delivery date and 3 days refund processing after the returned item is inspected. Before mailing any footwear back, email [email protected] to request an RMA return label and verified return warehouse instructions. Please do not ship returns to our registered address. Full details are in our Refund and Returns Policy.
9. Questions
Customer support is available Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT) at [email protected] or +1 406 426 7579. You can also review our FAQs, Contact Us, Terms and Conditions, and Privacy Policy.
Seametta LLC — honest canvas shoes, running shoes, and sneakers. Free shipping on all orders, 2–3 business days handling, 6–9 business days delivery, 30 days returns, and 3 days refund processing.