At Seametta, we know that a shoe order is a decision you make carefully — and sometimes, right after checkout, you realize the size, color, or address needs a quick fix. This page explains exactly how order changes and cancellations work at seametta.com, what we can adjust, and what happens once your order moves into our handling and packing queue. We keep it plain-spoken, because honest footwear deserves an honest process.
Seametta LLC is headquartered and registered at 1001 S. Main St., Ste 600 Kalispell, MT 59901 US and operates online at seametta.com. We are an online-only retailer; our Kalispell address is a registered business address, not a walk-in retail showroom. All order changes and cancellations are handled by email through our support team at [email protected].
The 12-Hour Change and Cancellation Window
You may request a cancellation or a change to your order within 12 hours of placing it, or before the order enters our 2–3 business day handling and packing queue — whichever comes first. Because our team begins preparing footwear for shipment quickly, this window is the safest and most reliable time to reach us.
Within this window, we can typically accommodate the following requests:
- Size changes — swap a canvas shoe, running shoe, or sneaker for a different US size.
- Color or style changes — switch to another available colorway or silhouette, subject to stock.
- Quantity adjustments — add or remove pairs from your order.
- Shipping address corrections — fix a misspelled street name, missing apartment number, or incorrect ZIP code.
- Full cancellation — cancel the entire order and receive a 100% refund of the purchase price.
All changes are subject to product availability. If the size or style you want is out of stock, we will let you know and offer alternatives or a full cancellation.
After the 12-Hour Window
Once the 12-hour window has passed — or once your order has entered our handling and packing queue — we are generally unable to cancel or modify it. At that stage, your footwear is being prepared for shipment, and our fulfillment process cannot be reversed without disrupting other orders.
If your order has already moved past the change window, the practical path is simple: wait for your package to arrive, then use our Refund and Returns Policy. You have 30 days from the delivery date to request a return, and we process refunds within 3 days after the returned item is inspected. Please note that return shipping costs for change-of-mind returns are the customer’s responsibility, and footwear must be unworn, in its original condition, and in the original packaging. For full details, see our Refund and Returns Policy.
How to Request a Change or Cancellation
Email is the only channel that guarantees your request is logged and time-stamped. Please send your request immediately to [email protected] with one of the following subject lines:
- [URGENT] CANCEL ORDER #YourOrderNumber
- [URGENT] CHANGE ORDER #YourOrderNumber
In the body of your email, please include:
- The full name used on the order.
- The email address used at checkout.
- Your order number.
- A clear description of the change you need (for example, “Change size from US 9 to US 10”).
Our support team is available Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT). Requests sent outside these hours are processed in the order received on the next business day. Please do not rely on social media direct messages to cancel or change an order — messages sent through Facebook or Instagram may be delayed and could miss the 12-hour window. We cannot guarantee cancellation if your request arrives through the wrong channel or after the window has closed.
Refunds for Valid Cancellations
If your cancellation request is received within the allowed window, we will cancel the order and issue a 100% refund of the amount paid. Refunds are returned automatically to your original payment method — the credit card, debit card, PayPal account, or other method used at checkout through our secure Stripe checkout. Please allow 3–5 business days for the refund to appear, depending on your bank or card issuer. All prices are listed in USD. For more on accepted payment methods, visit our Payment Methods page.
Cancellations by Seametta
We reserve the right to cancel an order in limited circumstances, including:
- Our payment processor flags the transaction as fraudulent or high-risk.
- A product is unexpectedly out of stock after your order is placed.
- The shipping address is invalid or incomplete (for example, a missing street number), and you do not respond to our verification email within 3 days.
In every case where we cancel an order, we will notify you by email and issue a 100% refund to your original payment method.
Shipping Timelines and What to Expect
Seametta offers free shipping on all US orders. Handling takes 2–3 business days (Monday–Friday, excluding US federal holidays), and delivery takes 6–9 business days, for a total estimated arrival of 8–12 business days from order placement. For full details, see our Shipping Policy.
Questions?
If anything here is unclear, our team is glad to help. Reach us at [email protected] or +1 406 426 7579 during support hours, or visit our Contact Us page. You can also review our FAQs, Terms and Conditions, and Privacy Policy for related information. For return shipping labels and verified return warehouse instructions, always email [email protected] before mailing footwear back — we will provide an RMA and the correct destination.
This policy is part of the Seametta LLC terms governing purchases made at seametta.com and may be updated from time to time. The version in effect at the time of your order applies.