Last updated: January 2025
At Seametta, operated by Seametta LLC, we sell canvas shoes, running shoes, and sneakers to customers across the United States. We know that honest reviews are one of the few things a footwear buyer can rely on before spending money on a pair they cannot try on first. This Review Policy explains how we collect, verify, moderate, and publish customer reviews on seametta.com, how we handle incentivized reviews, what rights you grant us when you submit content, and how anyone can report a review that looks fake or abusive.
This policy is written to align with the U.S. Federal Trade Commission (FTC) rules on endorsements and testimonials, Google Merchant Center Product Ratings requirements, and applicable consumer protection laws. It should be read together with our Terms and Conditions, Privacy Policy, and Community Standards.
1. Authenticity and Verification of Reviews
We only accept and display reviews from customers who have actually purchased and received a Seametta product. We do not write reviews on our own behalf, we do not pay third parties to generate reviews, and we do not suppress genuine negative feedback.
How we collect reviews
- Post-delivery invitations: After your order has been delivered and you have had a reasonable period to wear and test your footwear, our review system automatically sends a single email to the address used at checkout containing a unique, one-time review link.
- Verified purchase matching: When a review is submitted, we match the reviewer’s email address and order reference against our order history records. Reviews that cannot be matched to a completed, delivered order are not published as verified reviews.
- Photo and video reviews: Customers may attach photos or videos of their canvas shoes, running shoes, or sneakers. These are reviewed under the same verification and moderation rules described below.
Reviews are labeled as Verified Purchase only when our records confirm a delivered order for that reviewer. If you believe a review on our site was not written by a real buyer, please report it using the process in Section 5.
2. Moderation Guidelines
We are committed to publishing all verified reviews — positive and negative — without editing their substance. A one-star review about a loose heel seam or a sizing issue receives the same treatment as a five-star review about comfort on long walks. We do not reorder, rewrite, or selectively remove reviews to improve our average rating.
Review timing
Submitted reviews are held briefly for automated screening and typically appear on the site within 24 to 48 hours. This short window allows us to screen for spam, personal information, and prohibited content only.
Reasons a review may be rejected or removed
A review will not be published, or may be removed after publication, if it contains any of the following:
- Hate speech, harassment, threats, violence, or obscene and profane language.
- Personally identifiable information (PII), including phone numbers, home addresses, email addresses, or credit card numbers.
- Spam, promotional links, or advertising for other websites, products, or services.
- Content unrelated to the product experience — for example, complaints solely about a third-party carrier’s delivery speed that do not mention the footwear itself.
- Content that is fraudulent, copied from another source, or submitted by someone who did not purchase the product.
When a review is rejected, we do not alter it and republish it. Rejection is based on the rules above, never on the star rating.
3. Incentivized Reviews
From time to time, Seametta may offer a discount code, coupon, or small thank-you to customers who leave a review. Where we do, we disclose it clearly and follow FTC guidance on endorsements:
- Transparency: Any review submitted as part of an incentive program is identified as an incentivized review.
- No conditions on content: The reward is provided regardless of whether the customer leaves a positive (five-star) or negative (one-star) review. Incentives are never used to manipulate ratings or to require favorable wording.
- No pre-approval: We do not require customers to submit their review for approval before posting, and we do not ask customers to change or delete honest criticism in exchange for a reward.
4. Copyright and Usage Rights for User Content
By submitting a review, photo, or video to Seametta, you grant Seametta LLC a non-exclusive, royalty-free, worldwide license to use, reproduce, display, and distribute that content on seametta.com, on our social media channels, and in our advertising and marketing materials. This license does not transfer ownership of your content, and you may request that we stop using it by contacting [email protected] with the subject line “Review Content Removal Request.”
You confirm that any photo or video you upload is your own original work, that you own or control all rights to it, and that it does not infringe the copyright, trademark, privacy, or other rights of any third party. Do not upload images that show other people without their permission.
5. Reporting Suspicious or Fake Reviews
If you are a customer, a member of the public, or an authorized agency and you believe a review on our site is fake, incentivized without disclosure, or otherwise violates this policy, please report it to us. Email [email protected] with the subject line “Suspicious Review Report” and include the product name, the review text or a link, and the reason for your concern. We review every report and will remove any review that we confirm violates this policy.
6. Contact Us
Seametta LLC is headquartered and registered at 1001 S. Main St., Ste 600, Kalispell, MT 59901, US and operates online at seametta.com. We do not operate a walk-in retail showroom at this address. For questions about this Review Policy, reviews, or returns, contact us at [email protected] or +1 406 426 7579 during support hours, Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT).
For related information, see our Shipping Policy, Refund and Returns Policy, FAQs, Accessibility Statement, and Contact Us pages.