Refund and Returns Policy

Last Updated: January 2025

At Seametta, we believe buying shoes should be as honest as making them. Seametta LLC sells canvas shoes, running shoes, and sneakers to customers across the United States, and we want you to feel confident every time you order. This Refund and Returns Policy explains your rights, our responsibilities, and exactly how to return or exchange footwear purchased from seametta.com. Please read it carefully before placing an order.

1. Our 30-Day Return Guarantee

You may request a return or exchange within 30 days of the delivery date, as confirmed by the carrier’s tracking status (“Delivered”). Returns requested after this 30-day window cannot be accepted, and we are unable to issue refunds or exchanges for late requests. The 30-day period begins on the day your package is marked as delivered, not the day you placed your order.

2. Return Conditions

To be eligible for a return, your footwear must meet the following conditions:

  • The shoes must be unworn, unwashed, and free of odors, with all original tags, labels, and the Stitch-to-Sole Spec Tag still attached.
  • The footwear must be returned in its original packaging, including the shoebox and any included inserts or care materials.
  • You must provide your order number or proof of purchase as verification.

We recommend trying shoes on indoors on a clean surface before wearing them outside. Shoes showing signs of outdoor wear, scuffs, dirt, or creasing from use may be refused or subject to a partial refund at our discretion.

3. Items That Cannot Be Returned

The following items are not eligible for return or refund:

  • Customized or personalized footwear — accepted only if the item is defective or was produced incorrectly by us.
  • Final sale or clearance items, where marked as non-returnable at the time of purchase.
  • Gift cards.
  • Hygiene-sensitive products such as insoles that have been removed from their sealed packaging and used.

4. Who Pays Return Shipping?

Defective or incorrect items: If your shoes arrived damaged, defective, or we shipped the wrong item, Seametta LLC covers 100% of the return shipping cost. We will issue a prepaid return label or reimburse your shipping fees.

Buyer’s remorse (change of mind, wrong size ordered): If you ordered the wrong size or changed your mind, you are responsible for the cost of shipping the item back to us. Original shipping charges are non-refundable. Because Seametta offers free shipping on all orders, no shipping charge was applied at checkout, but return shipping for buyer’s remorse remains your responsibility.

5. How to Initiate a Return

  1. Email us at [email protected] with your order number and clear photos of the item’s condition or defect.
  2. Our customer support team will review your request and respond within 24–48 business hours. If your return is approved, we will issue a Return Merchandise Authorization (RMA) number.
  3. Pack the footwear securely and ship it to the return address provided by our support team. Please do not send items to the address printed on the original shipping label without authorization, as this may delay or void your return.

6. Return Address

Seametta LLC is headquartered at 1001 S. Main St., Ste 600, Kalispell, MT 59901 US and operates online at seametta.com. This is our registered business address, not a retail store open to walk-in shoppers. All returns must be authorized in advance. To receive your RMA number and the verified return warehouse address, please email [email protected] before mailing any footwear back. Unauthorized returns sent without an RMA may be refused.

7. Refund Processing

Once we receive your returned footwear and inspect it, we will email you to confirm approval or rejection of your refund. Approved refunds are processed within 3 days and automatically returned to your original payment method (Visa, Mastercard, American Express, Discover, PayPal, or Stripe). Please allow additional time for your bank or card issuer to post the credit.

Late or missing refunds: If you have not received your refund, first check your bank account, then contact your credit card company or bank, as processing times vary. If you still have not received your refund, contact us at [email protected].

8. Order Cancellations and Changes

You may cancel or modify your order (change size or shipping address) within 12 hours of placing it, or before it enters our 2–3 business day handling and packing queue, by emailing [email protected]. After this window, your order cannot be canceled and must be handled through the return process above. For more details, see our Order Changes and Cancellations page.

9. Exchanges

If you need a different size or color, please follow the return process above and place a new order for the item you want. This ensures the fastest possible delivery, as inventory may change.

10. Contact Us

Questions about returns or refunds? Our team is available Monday–Friday, 9:00 AM – 5:00 PM Central Time (CT).

  • Email: [email protected]
  • Phone: +1 406 426 7579
  • Address: Seametta LLC, 1001 S. Main St., Ste 600, Kalispell, MT 59901 US

For related information, please review our Shipping Policy, Payment Methods, FAQs, and Terms and Conditions.

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